Customer Care

At culture shock your satisfaction is our priority! Please read the information below carefully. If you still have any questions, feel free to email us at and we will get back to you within 24-48 hours.

How long does shipping take?

Please allow 2-3 business days to receive a tracking number and shipping confirmation (Monday-Friday, excluding holidays and excluding pre-sale orders).

Products usually arrive 1-3 business days after leaving the warehouse for a total order to delivery time of 7-10 business days.

Returns, Cancellations, and Exchanges

ALL SALES ARE FINAL unless product arrives damaged. If your item arrives damaged, please email us within 48 hours to schedule item exchange.

Culture Shock Game is not responsible for lost packages if your package states it was delivered.

Payment Methods
  • Pay Pal
  • Credit/Debit Cards
  • Offline Payments